Having examined Royal Mail’s submission, we accept that, for much of 2021-22, Covid-19 continued to have a significant, pervasive and unprecedented impact on Royal Mail’s operations. Ofcom can consider evidence submitted by Royal Mail of any exceptional events, beyond the company’s control, that may have explained why it missed its targets. completing 94.29% of delivery routes on each day that a delivery is required, against the target of 99.9%.95.6% of Second Class mail delivered within three working days of collection, against the target of 98.5% and.82% of First Class mail delivered within one working day of collection, below the target of 93%.The company failed to meet several of its annual delivery targets, including:
The warning comes as the regulator concluded its investigation into Royal Mail’s delivery performance between April 2021 and March 2022. Ofcom has warned Royal Mail that it cannot continue to rely on the impact of Covid-19 as an excuse for poor delivery performance, after the company missed several regulatory targets last year due to the pandemic. Ofcom concludes investigation into Royal Mail’s 2021-22 delivery performance.
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